fipbet Platform Privacy Notice

This page describes what we collect when you use fipbet and how we keep that data protected. We handle your information according to local jurisdiction rules and our own operational standards. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or interact with our sportsbook and live-dealer services, certain data is necessary to verify your identity, process payments, and deliver the service.

Our commitment is straightforward: we collect only what is needed to operate fipbet safely and comply with applicable law. Your email, phone number, name, and document uploads (for account verification) are kept in encrypted storage. We do not sell your data to third parties. This notice explains what we do, how long we hold information, your rights, and how to contact us if you have questions.

What we collect and why

When you open an account on fipbet, we collect your email address, password, phone number, full name, date of birth, and residential address. These details are required to register you, send account notifications, and fulfil identity verification (Know Your Customer, or KYC) rules. If you deposit money, we also record the payment method you chose—whether DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet for e-wallet transfers, or mobile banking, local payment, online payment, e-wallet for virtual-account deposits.

We collect the following for operational and legal reasons:

• Account credentials: Email, password, phone, and personal identifiers to authenticate you and prevent unauthorized access.
• Payment information: Transaction records, deposit amounts, and withdrawal requests—stored to track account balance and comply with anti-money-laundering (AML) regulations.
• Identity documents: Copies of your ID or passport (required for KYC). We hold these for the duration of your account and for a statutory period after closure.
• Behavioral data: Logs of games you access, bets placed, session timestamps, and device information (IP address, browser type, operating system)—used to detect fraud and improve platform stability.
• Communication records: If you contact our customer-support team, we keep email transcripts and chat logs to resolve issues and train our staff.

How we use your data

We use your information to deliver fipbet's core functions: account creation, payment processing, game access, and customer support. When you deposit via mobile banking or another e-wallet, we verify the transaction and credit your account balance within the payment provider's processing window. For withdrawals, we match your withdrawal request to your registered account and identity to prevent unauthorized cash-outs.

We also use your data to:

• Detect and prevent fraud, account takeover, and suspicious betting patterns.
• Comply with anti-money-laundering (AML) and counter-terrorist-financing (CTF) rules in your jurisdiction.
• Send you service notifications (deposit confirmations, withdrawal status, system maintenance alerts).
• Respond to law-enforcement requests or court orders where required by law.

Third-party processors and storage

We do not sell or rent your data to marketers. However, we share limited information with trusted third parties who help us operate fipbet:

• Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, and our bank partners (e-wallet, mobile banking, local payment, online payment) receive your transaction details to settle payments.
• Identity-verification vendors: We may use third-party KYC services to validate your documents securely.
• Hosting providers: Our servers may sit outside your jurisdiction. We encrypt data in transit and at rest to protect it.
• Law enforcement: We comply with lawful requests from authorities in supported jurisdictions (e.g., Jakarta, Surabaya, Bandung).

Your rights

Under applicable local law, you have the right to request a copy of the data we hold about you, correct any inaccurate information, or delete your account. To exercise these rights, contact our support team. We will respond within 14 business days. If you ask us to delete your account, we will remove your personal data within 30 days, except where we are required by law to keep records for AML or dispute resolution.

Cookies and device identifiers

fipbet uses cookies to remember your login session, language preference, and betting history so you do not have to re-enter these details on each visit. We also use cookies to analyse how users navigate our platform (e.g., which sports or games are most popular) and to prevent abuse. You can disable cookies in your browser settings, but this may affect your ability to access your account or place bets.

When you use fipbet on mobile (Android via Google Play or iOS via mobile browser), we store a device identifier locally so the app can authenticate you without requiring a password each time. This identifier is unique to your device and does not contain your password.

Data retention and deletion

We keep your account data (email, phone, identity documents) for as long as your account is active. After you close your account, we retain transaction records for a minimum of 5 years to comply with AML and tax regulations. Behavioral logs and session data are deleted after 12 months unless we are investigating a dispute or legal claim.

To close your account or request data deletion, email our support team or use the account settings menu. We will confirm closure within 5 business days.

Contact fipbet

If you have questions about this privacy notice, wish to exercise your data rights, or believe fipbet has mishandled your information, contact us at [email protected]Include your account number or email address so we can locate your record quickly. We aim to respond within 7 business days. Your rights are protected by local law; if you are not satisfied with our response, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.

This notice is effective as of the date posted on fipbet and may be updated to reflect changes in our practice or applicable law. We will notify you of material changes by email or by posting an updated version on this page.